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Unica Campaign and Interact Implementation

Kevin Clarke September 25, 2020

Unica Campaign and Interact

Munvo harnesses the following tools and best practices to help define your implementation strategy:

Assistance with go-live planning and post-launch support for all technology upgrades, migrations, or implementations
Organization of Munvo Customized Scripts (e.g. migration scripts when upgrading more than two major releases or when a major operating system or system database change is required)
Planning around project scope and strategy documents
Delivery of Munvo user acceptance testing (UAT) and issue-tracking templates

Update Run Book for power users and system administrators to adapt to new features
Audit and analysis of custom integration solutions to ensure upgrade survivability
Delivery of detailed upgrade Build Book to allow for proper execution by production control resources and back-tracing for troubleshooting
Assessment and support of project management artifacts including daily status reports, project plans, and risk registries, as well as detailed tasks, roles, and distinct team member responsibilities

Off-site scoping and pre-implementation activities to reduce costs
Coaching on new features for IT and business audiences
Syndication of historical campaign history from legacy systems or versions (e.g. contact and response history)
Development of Pre-Implementation checklist documents
Triage support of troubleshooting during system integration and user acceptance testing

Get in touch with our experts today

Sales Inquiries + 1 (514) 223 3648
General Inquiries + 1 (514) 392 9822
sales@munvo.com